Northport Systems Inc. (Fugawi Software) is pleased to offer technical support to all customers at no charge via email and telephone.

Technical support can be obtained via telephone or email between 9 a.m. and 5 p.m., Eastern Standard Time, Monday to Friday (excepting statutory holidays). During peak periods, we strive to answer telephone messages and emails within 24 hours.

To be eligible for technical support, customers must be the original purchaser of the Fugawi software from an authorized Fugawi reseller, must have registered the Fugawi software product with Northport Systems within 30 days of purchase, and must be abiding by the Fugawi Software License Agreement.

Technical support is not available for legacy or discontinued Fugawi software products.

The following operating systems are no longer supported by Microsoft® Corporation. Northport Systems can not provide ongoing technical support for Fugawi products installed on these systems:

• Windows® 3.x
• Windows® 95
• Windows® NT Workstation 4.xx
• Windows® 98
• Windows® 98 SE
• Windows® Millennium Edition (Windows Me)

For more information, see the Microsoft website end-of-lifecycle information pages.

Please consider the following points before you request technical support:

• Have you updated Microsoft® Windows® to the latest version of Windows?
• Have you updated your Fugawi Software product to the latest version?
• Is your question answered in the Fugawi Software User’s Guide, included as a PDF document with your product?
• Is your question discussed in the Fugawi Help files? (Press the F1 key while using Fugawi Software.)
• Is your question answered in our FAQs?
• Is your question discussed in our Online Training Videos?